During Your Stay

Admission Process

Before Admission:

  • Reservations can be made for bed classes (twin and above), operation theaters and daycare procedures.
  • The admissions desk in the main lobby will collect your deposit according to the class of admission and take your booking.
  • We accept only cash or MasterCard and Visa credit/debit cards.
  • The surgical bookings are confirmed by the admission department a day prior to surgery
  • All direct admissions to any intensive care unit are accepted at a bed/class of twin sharing or above.
  • While all efforts will be made to give you a bed/class of your choice, this may not always be possible.
  • Only a surgeon/consultant can authorise cancellation or postponement of a surgery on medical grounds and authorise a refund. Please contact the admission counter for all issues related to cancellation.

On Admission:

  • When patient advisable for admission or surgery , you are requested to deposit advance payments as per billing instructions.
  • Please bring along personal toiletries, slippers/footwear.
  • Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone.
  • The hospital will not be liable for any loss of money or valuables.
  • Please do not bring video cameras or other recording devices into the hospital.
  • We constantly strive to provide you with a bed/room of your choice but you may face a delay in obtaining an allotment. We regret any inconveniences caused.
  • If the bed class or location of your choice is not available at the time of admission, you may give your request to the admissions desk in writing and they will try their best to accommodate your request. We cannot promise a change in bed class or location as this depends strictly on bed availability and clinical condition of the patient.
  • One 24 hour attendant, 2 visitors and 1 surgical pass (at the time of surgery) are the only attendant entry passes issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes. Remember-noise levels and visitor borne infections can hinder the recovery of your patient.
  • Please keep all passes safely and hand over at the time of discharge as there will be a fine levied for the same.
  • Tariffs are subject to revision without prior intimation.
  • Emergency tariffs are applicable for services rendered beyond schedule timings.
  • International tariffs are applicable to foreign nationals (Not holding INDIAN Passport).
  • Emergency charges are applicable on Sundays and public holidays.
  • Please get the clearance note singed by the admission desk before any procedure /surgery.

After Admission:

    • The bed charge is calculated from 12 noon to 12 noon irrespective of the time of admission.
    • Upgrade/downgrade of the class of bed affects your billing.
    • When you move up to a higher class, the billing from day one will be as per the higher class.
    • When you move down to a lower class, the billing from the day of transfer will be as per the lower class. Change in bed class after admission is done strictly as per bed availability.
    • The patient may be transferred to a government/municipal/ any other hospital for non-payment/ unavailability of respective department or services / any other administrative/ clinical reason.
    • Estimated bill statements will be made available to you on a daily basis. We would appreciate it if the amount accrued to your account is settled within 24 hours
    • We request that only one relative be in the room with the patient.
    • Visiting hours are between 5 p.m. to 7 p.m. on weekdays and 11 a.m. and 1 p.m. on Sunday and public holidays.
    • Visitors must have visitor passes to go up to the wards.
    • During surgery, we provide a single additional pass for a relative with additional accommodation charges.
    • Please help in keeping the noise levels low.
    • When the patient is shifted to the critical care unit, relatives can retain the room.
    • Only the billing department processes inpatient payments.
    • Hospital will not be responsible for any postponement of in Surgery or Line of Treatment due to any Delay in Advance payment.

During your stay:

  • Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited.
  • A hygienic environment is essential for your health. Help us maintain our standards.
  • Keep the toilets clean and dry.
  • Use the dustbins for disposal of any waste.
  • Housekeeping of In-patient rooms is done twice a day; in case you need any additional assistance please contact respective nursing station.
  • We take pride in serving you. Giving tips is prohibited.

Discharge:

  • Discharge of the patient will be authorised as per the doctor’s opinion.
  • In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter.
  • Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.
  • Please submit the visitor passes at the billing department or you will be charged accordingly.
  • Any refund above Rs.10, 000/- will be paid by cheque within a period of one week.

Patient feedback

This is a welcome appraisal of our services. The ward nurse will issue a feedback form at the time of discharge. Please do take the time to let us know how we can serve you better.

Report collection/delivery

All the reports should be collected from report collection centre at Reception.

Billing & Payment

  • The billing department functions on all week days from 9am to 9pm.
  • Charges of investigations, operation theatres & doctor fees will vary according to the room category
  • Emergency charges will be applicable as per hospital protocol for any test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis
  • Emergency visit charges are applicable between 09:00 pm to 09:00 am when the doctor is specially called to see the patient
  • Intensivist visit will be charged on a per day basis during the period of stay in ICUs
    If more than one surgery is performed during the same session i.e. within a single theatre slot then the patient is charged as per multiple surgeries.
  • You can redress your billing queries on our helpline numbers.
  • No billing queries will be entertained after 30 days from date of discharge

Other Services:

  • It is mandatory that patients wear hospital clothes.
  • The hospital provides washed and clean linen to all patients.
  • For any additional requirement of linen, you may contact the ward nurse.
  • In case of any electrical faults with light switches, A/C, TV, etc., or plumbing items like showers, flushes etc., please inform the nurse on duty for assistance.
  • Please do not attempt to shift or repair any electrical item.
  • Do not touch the oxygen and suction pump equipment.
  • Use of mobile phones is restricted in patient related areas.

 

Admission Process

Before Admission:

  • Reservations can be made for bed classes (twin and above), operation theaters and daycare procedures.
  • The admissions desk in the main lobby will collect your deposit according to the class of admission and take your booking.
  • We accept only cash or MasterCard and Visa credit/debit cards.
  • The surgical bookings are confirmed by the admission department a day prior to surgery
  • All direct admissions to any intensive care unit are accepted at a bed/class of twin sharing or above.
  • While all efforts will be made to give you a bed/class of your choice, this may not always be possible.
  • Only a surgeon/consultant can authorise cancellation or postponement of a surgery on medical grounds and authorise a refund. Please contact the admission counter for all issues related to cancellation.

On Admission:

  • When patient advisable for admission or surgery , you are requested to deposit advance payments as per billing instructions.
  • Please bring along personal toiletries, slippers/footwear.
  • Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone.
  • The hospital will not be liable for any loss of money or valuables.
  • Please do not bring video cameras or other recording devices into the hospital.
  • We constantly strive to provide you with a bed/room of your choice but you may face a delay in obtaining an allotment. We regret any inconveniences caused.
  • If the bed class or location of your choice is not available at the time of admission, you may give your request to the admissions desk in writing and they will try their best to accommodate your request. We cannot promise a change in bed class or location as this depends strictly on bed availability and clinical condition of the patient.
  • One 24 hour attendant, 2 visitors and 1 surgical pass (at the time of surgery) are the only attendant entry passes issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes. Remember-noise levels and visitor borne infections can hinder the recovery of your patient.
  • Please keep all passes safely and hand over at the time of discharge as there will be a fine levied for the same.
  • Tariffs are subject to revision without prior intimation.
  • Emergency tariffs are applicable for services rendered beyond schedule timings.
  • International tariffs are applicable to foreign nationals (Not holding INDIAN Passport).
  • Emergency charges are applicable on Sundays and public holidays.
  • Please get the clearance note singed by the admission desk before any procedure /surgery.

After Admission:

    • The bed charge is calculated from 12 noon to 12 noon irrespective of the time of admission.
    • Upgrade/downgrade of the class of bed affects your billing.
    • When you move up to a higher class, the billing from day one will be as per the higher class.
    • When you move down to a lower class, the billing from the day of transfer will be as per the lower class. Change in bed class after admission is done strictly as per bed availability.
    • The patient may be transferred to a government/municipal/ any other hospital for non-payment/ unavailability of respective department or services / any other administrative/ clinical reason.
    • Estimated bill statements will be made available to you on a daily basis. We would appreciate it if the amount accrued to your account is settled within 24 hours
    • We request that only one relative be in the room with the patient.
    • Visiting hours are between 5 p.m. to 7 p.m. on weekdays and 11 a.m. and 1 p.m. on Sunday and public holidays.
    • Visitors must have visitor passes to go up to the wards.
    • During surgery, we provide a single additional pass for a relative with additional accommodation charges.
    • Please help in keeping the noise levels low.
    • When the patient is shifted to the critical care unit, relatives can retain the room.
    • Only the billing department processes inpatient payments.
    • Hospital will not be responsible for any postponement of in Surgery or Line of Treatment due to any Delay in Advance payment.
Discharge Process

During your stay:

  • Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited.
  • A hygienic environment is essential for your health. Help us maintain our standards.
  • Keep the toilets clean and dry.
  • Use the dustbins for disposal of any waste.
  • Housekeeping of In-patient rooms is done twice a day; in case you need any additional assistance please contact respective nursing station.
  • We take pride in serving you. Giving tips is prohibited.

Discharge:

  • Discharge of the patient will be authorised as per the doctor’s opinion.
  • In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter.
  • Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.
  • Please submit the visitor passes at the billing department or you will be charged accordingly.
  • Any refund above Rs.10, 000/- will be paid by cheque within a period of one week.

Patient feedback

This is a welcome appraisal of our services. The ward nurse will issue a feedback form at the time of discharge. Please do take the time to let us know how we can serve you better.

Report collection/delivery

All the reports should be collected from report collection centre at Reception.

Billing & Payment

  • The billing department functions on all week days from 9am to 9pm.
  • Charges of investigations, operation theatres & doctor fees will vary according to the room category
  • Emergency charges will be applicable as per hospital protocol for any test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis
  • Emergency visit charges are applicable between 09:00 pm to 09:00 am when the doctor is specially called to see the patient
  • Intensivist visit will be charged on a per day basis during the period of stay in ICUs
    If more than one surgery is performed during the same session i.e. within a single theatre slot then the patient is charged as per multiple surgeries.
  • You can redress your billing queries on our helpline numbers.
  • No billing queries will be entertained after 30 days from date of discharge

Other Services:

  • It is mandatory that patients wear hospital clothes.
  • The hospital provides washed and clean linen to all patients.
  • For any additional requirement of linen, you may contact the ward nurse.
  • In case of any electrical faults with light switches, A/C, TV, etc., or plumbing items like showers, flushes etc., please inform the nurse on duty for assistance.
  • Please do not attempt to shift or repair any electrical item.
  • Do not touch the oxygen and suction pump equipment.
  • Use of mobile phones is restricted in patient related areas.

 

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